", "identifier": { "@type": "PropertyValue", "name": "NCR", "value": "9392" }, "datePosted" : "2018-11-21", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "NCR" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Trinity", "addressRegion" : "TX", "postalCode" : "75862", "addressCountry": "US" } } } }
[Close] 

Network Support Specialist 2-1

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
TITLE: Network Support Specialist 2-1
LOCATION: Trinity, Texas
GRADE: 9
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
+ Works on NSS related projects, work flow and upgrade work
+ Primary function of role is to respond to issues and error conditions in the customers' networks and systems (NSS items);
+ Analyzes, designs, implements solutions to any issues related to NSS systems and occasionally other NCR software
+ Responsibilities for this position include monitoring customer?s networks and systems for indications of trouble, reacting to all electronic alerts and customer reports of trouble, generating or verifying the generation of an incident for all problems detected or reported
+ Performing initial diagnosis and trouble isolation; Proactively notifying customers of all problems within SLA guidelines;
+ Isolates standard problems; Presents and gains agreement for problem isolation, solution creation and implementation plans
+ Initiate dispatch of NCR Customer Engineer?s or third party maintenance providers when required; Provide parts management/coordination when required
+ Documenting all actions taken to resolve incidents in ticket tracking; Ensuring the correct and timely closure and completion of all incidents in the ticketing tool.
+ Installation and coordination of the installation of NSS hardware and services, including but not limited to firewalls, switches, Landesk products, Secure Access, Command Center and wireless access points.
+ Occasional need to examine back of house servers and front of house terminals to help troubleshoot the issues the customer is reporting with their network and services.
+ Maintain connection and observation of the NSS chat room and ticket queue.
+ Work environment requires rotation in work hours, weekend or holiday hours, and/or extended hours (On-Call), as needed, to accommodate 24/7 operations; Position involves prolonged periods of PC and telephone usage
BASIC QUALIFICATIONS:
+ Good customer service skills; prior call center experience a plus
+ Understanding of networking and network concepts such as IP addressing, subnetting, ports and protocols, Ethernet cabling, routers, switches, and firewalls
+ Experience installing and configuring network routers and firewalls a plus
+ Experience installing and configuring security software, such as anti-virus, a plus
EEO StatementIntegrated into our shared values is NCR?s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

IT Product Support Specialist 2
Irving, TX U.S. Bank
SW Support Specialist III-1
College Station, TX NCR
Sr Tier 2 Support Specialist
Dallas, TX Leidos
Network Threat Support Specialist - Principal ...
San Antonio, TX Leidos
Technology Support Specialist 1
Coppell, TX Coppell Independent School District